Privacy Policy
How 24IThub LLC collects, uses, protects, and manages your information
Privacy Policy
Effective Date: June 19, 2026
24IThub LLC respects your privacy and is committed to protecting the personal information you provide while using our website, hosting services, cloud dialer, SIP trunk, hosted PBX, virtual number, toll-free number, and related communication services. By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal and business information such as name, email address, phone number, company name, billing details, service details, account login information, KYC documents, IP addresses, usage records, support requests, and other information voluntarily provided by customers.
Use of Information
We use the collected information to create accounts, provide services, process payments, verify identity, offer technical support, manage billing, improve our services, prevent fraud, maintain security, and communicate important service updates.
Service Provision
Customer information may be used to deliver hosting services, cloud dialer services, SIP trunk services, hosted PBX, virtual numbers, toll-free numbers, telecom routing, account configuration, customer support, and other related services provided by 24IThub LLC.
Communication
We may use your contact information to send account notices, invoices, payment reminders, service alerts, security updates, policy updates, support responses, and promotional communications. Customers may opt out of promotional communications where applicable.
Billing & Payment Information
Billing and payment-related information may be collected and processed for invoicing, payment verification, fraud prevention, chargeback handling, tax or accounting purposes, and compliance with applicable laws and payment processor requirements.
KYC & Verification
For security, fraud prevention, telecom compliance, or regulatory purposes, 24IThub LLC may request identity verification documents, business information, address proof, service usage details, and other compliance-related information.
Service Usage Data
We may collect usage-related data such as IP addresses, login activity, server logs, call records, SIP logs, traffic records, service configuration details, ticket history, and technical diagnostic information required to operate and secure our services.
Cookies & Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to improve website performance, remember user preferences, analyze traffic, enhance user experience, and maintain website security. Users may manage cookie preferences through browser settings.
Information Sharing
We do not sell personal information. However, we may share necessary information with trusted third-party service providers, telecom providers, data centers, payment processors, software vendors, compliance partners, or support providers strictly for service delivery and business operations.
Third-Party Service Providers
Third-party providers may process customer information on our behalf for hosting, telecom routing, payment processing, analytics, support, security, billing, or infrastructure services. Such providers are expected to handle information in accordance with applicable confidentiality and security obligations.
Legal & Regulatory Disclosure
24IThub LLC may disclose personal, business, billing, technical, or usage information when required by law, court order, government authority, regulatory body, telecom provider, payment processor, or law enforcement agency, or when necessary to protect our rights, customers, network, or services.
Fraud, Abuse & Security
We may use and disclose relevant information to detect, prevent, investigate, or respond to fraud, spam, phishing, robocalling abuse, telecom violations, unauthorized access, security incidents, payment disputes, policy violations, or misuse of our services.
Data Security
We implement reasonable technical and organizational security measures to protect customer information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, encryption, firewalls, monitoring, backups, and security reviews.
Data Retention
We retain personal, billing, technical, and usage information for as long as necessary to provide services, comply with legal or regulatory obligations, resolve disputes, enforce agreements, prevent abuse, maintain records, and support business operations.
Customer Responsibilities
Customers are responsible for maintaining the confidentiality of account login credentials, securing their own systems, keeping contact information updated, and ensuring that their use of our services complies with applicable laws and regulations.
Individual Rights
Customers may request access, correction, update, or deletion of their personal information, subject to verification and applicable legal, billing, security, compliance, or regulatory retention requirements.
Data Deletion Requests
Customers may request deletion of their personal information; however, certain records may be retained where required for legal, regulatory, accounting, fraud prevention, telecom compliance, security, or law enforcement purposes.
Third-Party Websites
Our website or services may contain links to third-party websites, tools, or platforms. 24IThub LLC is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
International Data Processing
Customer information may be processed, stored, or transferred in countries where 24IThub LLC, its infrastructure providers, telecom partners, payment processors, or service providers operate. By using our services, you consent to such processing and transfer where applicable.
Children’s Privacy
Our services are intended for business and professional use and are not directed toward children. We do not knowingly collect personal information from children. If such information is discovered, we may delete it where required.
Changes to This Privacy Policy
24IThub LLC reserves the right to update or modify this Privacy Policy at any time. Updated policies may be posted on our website or communicated through official channels. Continued use of our services constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the 24IThub LLC support team at support@24ithub.com or through our official support channels.